Good bike store. Sells mostly sells Fuji bikes.
They were really helpful. Took their time with me and answered my questions even though they were really busy. I think I dealt with Laura, she was great.
If I could give this place a Zero star rating, I absolutely would. I was there recently and had one of the worst customer experiences ever. I have decided to take this is up with PB corporate in Chapel Hill, NC. The Manager JONATHAN BRANDENBURG (Skinny white guy with a beard) was a peice of sh#* and was extremely rude to me with other customers watching his appalling behaviour. Not sure why they hire and promote individuals as Managers that are not cut out for retail. Go to the Green Lizard in Herndon instead if you're looking for people that are warm & professional. People make all the difference...If you're just looking for a good deal though, PB does offer some great specials both in store and online. But again, several other stores offer the same!
I visited Performance Bicycle a little over a week ago to get a tune up and safety check on two bikes that I bought on Craigslist. I still cannot get over what a horrible customer experience I had. I called ahead and asked if I could bring in the bikes and drop them off. I was told to come on over. When I arrived there were about five customers and three employees. I stood and waited for 20 minutes while the store cleared out and at no point did any of the three employees even acknowledge my presence in the store. I am guessing it was because I had an older bike and not one of these $1000+ performance bikes that everyone else had. There was an older gentleman working on one of the bikes the entire time I was there while a second employee in the repair shop occasionally helped a person in the line. However, when it was my turn the employee started putting tools away and then leisurely leaned on the counter and chatted with the customer that already had the other person helping them. I was absolutely blown away that no one in the store even considered asking if I needed help. I simply wanted to know the price of a tune-up and then drop my bike off with them, so I could have been in and out. I will never know as after standing there for half an hour and still not even getting a "we will be with your in a few minutes", I walked out. I ended up watching YouTube videos on how to do the work myself and bought the necessary cleaners and lubricants on Amazon. I highly recommend that if you need work done on your bike you go somewhere else or just do it yourself.
I could have give this zero start if there is an option for that. Jeff and his employee there act like ass holes. They treated customer like dirt they don't even care. They even say if you are not happy with the service you can choose not to buy.
Performance Bicycle is a US Bicycle Store based in Reston, Virginia. Performance Bicycle is located at 11634 Plaza America Dr, Reston, VA 20190, USA.
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