I usually don't do reviews unless the service and product is very good or very bad. Unfortunately, this Reston theater falls in the latter. What is this seat assignment thing? Is this a movie theater or a baseball stadium. The seats are uncomfortable, the theater screens are small, and the staff and management are rude, especially the ticket taker lady. I will go elsewhere to see a movie or better yet wait for the rental.
Very slow concessions. No email or text confirmation of purchase. Will go elsewhere in the future. Employees have no sense of speed or service.
Popcorn is horrible. Way too salty and no ability to throughly mix in the artificially flavored oil in the popcorn. We no longer buy popcorn here. Also this reserved seating thing is bad. Much too difficult to find your assigned seats after the movie starts because the line for crappy popcorn was over 20 minutes long.
I’ve given this theater multiple chances over the past decade and it has slowly declined while all of the other theaters in the area have been upgrading. I went for my last time recently and the following reasons are why this was my last visit EVER: an escalator has been broken for over 6 months, you couldn’t step anywhere without stepping on popcorn or trash, the interior is from the 80s, the seats are extremely uncomfortable, the theaters are cramped and have poor air circulation.
Bottom line: this theater should be a discount theater, they don’t deserve to charge $13 for a movie when other theaters have updated interiors and recliners.
And Kelly works the concessions like it’s his HIS place. 5 stars are for him! Say “hi” to our new friend.
Loved the evening at Bow Tie Reston. L and I kicked off the Holidays officially! Daddy’s Home 2 AND Ice Skating on Opening night!
The Eye Sore of Reston Town Center
Bow Tie Cinemas Reston Town Center 11 Btx is a US Movie Theater based in Reston, Virginia. Bow Tie Cinemas Reston Town Center 11 Btx is located at 11940 Market St, Reston, VA 20190, USA.
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